Asia Care Plus Vietnam Member Guide
Manage your Asia Care Plus Vietnam Policy
Our mission is to ensure our members live healthier, longer lives by providing them brilliantly simple
health insurance plans.
- Arranging medical treatment
- How to claim
- Ways to contact us
Arranging Medical Treatment
Asia Care Plus Vietnam: How to Claim
Required documents:
- Receipt
- Medical report / certificate
- Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)
- Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)
Asia Care Plus Vietnam members with Outpatient benefits can submit claims online for amounts up to 3,000 USD. Original documents are required for claims exceeding 3,000 USD.
Important Guidelines for Online Claim Submission:
- Please keep the original receipts for 12 months from the date of claim payment. The insurer reserves the right to request original documents for verification. If the insured fails to provide the original documents upon request, the insurer reserves the right to deny the claim and pursue recovery.
- You can make an online submission for claims exceeding 3,000 USD to expedite the review process. After online submission, please send the documents by post to process the claims.
For Claims in Vietnam and if requested, please send original documents to this address:
LUMA Vietnam – Claim Department
Millennium Master Building, Block B-3A floor unit 15,
132 Ben Van Don street, Ward 6, District 4,
Ho Chi Minh City, Vietnam
For Claims outside Vietnam and if requested, please send original documents to this address:
LUMA, Claims Department
57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand
Mobile Application / Member Portal
Policy Management
Contact Us
- Website contact form
- Email: cs@lumahealth.com
- Phone: +66 2 494 3600