Asia Care Plus Laos Member Guide
Manage your Asia Care Plus Laos Policy
Our mission is to ensure our members live healthier, longer lives by providing them brilliantly simple
health insurance plans.
- Arranging medical treatment
- How to claim
- Ways to contact us
Arranging Medical Treatment
Asia Care Plus Laos: How to Claim
Required documents:
- Asia Care Plus International Claims Form filled and signed
- Receipt
- Medical report / certificate
- Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)
- Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)
Asia Care Plus Laos members with Outpatient benefits can submit claims online for amounts up to 500 USD. Original documents are required for claims exceeding 500 USD.
Important Guidelines for Online Claim Submission:
- Please keep the original receipts for 12 months from the date of claim payment. The insurer reserves the right to request original documents for verification. If the insured fails to provide the original documents upon request, the insurer reserves the right to deny the claim and pursue recovery.
- You can make an online submission for claims exceeding 500 USD to expedite the review process. After online submission, please send the documents by post to process the claims.
If requested, please send original documents to this address:
ຊັ້ນ 2, ຕຶກທະນາຄານເອັມບີ້, ຖະໜົນ ໄກສອນ, ບ້ານ ໂພນໄຊ, ເມືອງ ໄຊເສດຖາ, ນະຄອນຫຼວງ/ 2nd Floor, MB Bank Building, Kaysone Road, Phonexay Village, Saysettha District, Vientiane Capital
Mobile Application / Member Portal
Policy Management
Contact Us
- Website contact form
- Email: cs@lumahealth.com
- Phone: +66 2 494 3600