1. Luma Academy
  2. Asia Care Plus Vietnam

ACPVN: How to Claim

Asia Care Plus Vietnam members with Outpatient benefits can submit claims online for amounts up to 3,000 USD.

If your claim is less than 3,000 USD

Download Luma mobile application and submit claims online.

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Important Guidelines for Online Claim Submission:

  1. Keep the original receipts for 12 months from the date of claim payment. The insurer reserves the right to request original documents for verification. If the insured fails to provide the original documents upon request, the insurer reserves the right to deny the claim and pursue recovery. 
  2. Write “Luma Claims” on every page of the original receipt before online submission.


If your claim is more than 3,000 USD

Original documents are required for Outpatient Claims exceeding 3,000 USD.

You can still make an online submission for claims exceeding 3,000 USD to expedite the review process. However, you are still required to send original documents by post to process the claims.


Required documents:

  • Original receipt
  • Original medical report/certificate
  • Detailed receipt (statement detail report including the name of medicine and price of each item to be mentioned, if any)
  • Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses, and contact lenses)
  • For first-time claims only: Signed first page of bank book + signed copy of Insured’s passport

For claims in Vietnam and if requested, send originals to this address:

Luma Vietnam – Claim Department

Millennium Master Building, Block B-3A floor unit 15,
132 Ben Van Don street, Ward 6, District 4,
Ho Chi Minh City, Vietnam

Phone number:  +84 869 17 97 01


For claims outside Vietnam and if requested, send originals to this address:

Luma, Claims Department

57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand