--- title: Hi5 Member Guide description: Hi5 Member Guide --- [Skip to content](https://knowledge.lumahealth.com/hi5-member-guide#main-content) English Show submenu for translations ![luma-logo](https://knowledge.lumahealth.com/hs-fs/hubfs/Lumahealth%20Feb%202018/Images/luma-logo.png?width=169&height=48&name=luma-logo.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to LUMA Website](https://www.lumahealth.com/) [Go to LUMA Website](https://www.lumahealth.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [LUMA Academy](https://knowledge.lumahealth.com/?hsLang=en) 2. [Member Guide](https://knowledge.lumahealth.com/member-guide?hsLang=en) 3. [Hi5](https://knowledge.lumahealth.com/member-guide?hsLang=en#hi5) # Hi5 Member Guide [For Prime members, see Prime Member Guide.](https://knowledge.lumahealth.com/prime-member-guide?hsLang=en)   ### Manage your Hi5 Policy Our mission is to ensure our members live healthier, longer lives by providing them brilliantly simple health insurance plans. The purpose of this member's guide is to guide you through your health insurance procedures including: - Arranging medical treatment - How to claim - Ways to contact us     --- ### Arranging Medical Treatment - [Choice of Medical Facilities](https://knowledge.lumahealth.com/choice-of-medical-facilities?hsLang=en) - [Get a Second Medical Opinion](https://knowledge.lumahealth.com/get-a-second-medical-opinion?hsLang=en) - [When to request LUMA's pre-approval?](https://knowledge.lumahealth.com/when-to-request-lumas-pre-approval?hsLang=en)   --- ### Hi5: How to Claim **Required documents:** - Original receipt - Original medical report / certificate - Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any) - Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses) - For first time claims only: Signed first page of bank book + signed copy of Insured’s passport **Hi5 members with Outpatient benefits can submit claims online for amounts up to 10,000 THB. Original documents are required for claims exceeding 10,000 THB.** **Important Guidelines for Online Claim Submission:** 1. Please keep the original receipts for 12 months from the date of claim payment. The insurer reserves the right to request original documents for verification. If the insured fails to provide the original documents upon request, the insurer reserves the right to deny the claim and pursue recovery.  2. You can make an online submission for claims exceeding 10,000 THB to expedite the review process. After online submission, please send the documents by post to process the claims.  **If requested, please send original documents to this address:** LUMA, Claims Department 57 Park Ventures Ecoplex 9th Floor, Unit 912 Wireless Road, Lumpini, Pathumwan, Bangkok 10330 Thailand   --- ### [Mobile Application / Member Portal](https://knowledge.lumahealth.com/online-member-portal-mobile-app?hsLang=en) - [Download app](https://www.lumahealth.com/luma-mobile-app/) or [Connect to Portal](https://onlineservice.lumahealth.com/) - [How to log in](https://knowledge.lumahealth.com/how-to-register-online-portal-and-mobile-app?hsLang=en) - [How to use](https://knowledge.lumahealth.com/how-to-use-luma-mobile-application?hsLang=en)   --- ### Policy Management - - [Add a dependent](https://knowledge.lumahealth.com/how-to-add-a-family-member-dependent-to-your-policy?hsLang=en) - [Change personal information](https://knowledge.lumahealth.com/update-personal-information?hsLang=en) - [Change plan](https://knowledge.lumahealth.com/change-plan-details?hsLang=en) - [Payment of Premiums](https://knowledge.lumahealth.com/payment-of-premium?hsLang=en) - [Renew Policy](https://knowledge.lumahealth.com/renew-policy?hsLang=en) - [Terminate Policy](https://knowledge.lumahealth.com/terminate-policy?hsLang=en) - [Declare a Death](https://knowledge.lumahealth.com/declare-death-of-an-insured-member?hsLang=en) - - [Tax Deduction for Thailand Personal Income Tax](https://knowledge.lumahealth.com/tax-deduction-thai-personal-income-tax-only?hsLang=en)   Policy holders of Hi5 policies have a 15 days free look period (from the day the policy is received) during which they have the right to cancel their policy, in accordance to the terms and conditions of their policy. The paid premium will be returned to the policy holder after deducting any claimed cost under the policy.   --- ### Contact Us - [Website contact form](https://www.lumahealth.com/contact/) - Email: cs@lumahealth.com  - Phone: +66 2 494 3600 [![LUMA Logo](https://knowledge.lumahealth.com/hs-fs/hubfs/postcards-files/image-1733129449931-Jun-06-2025-07-06-57-2061-AM.png?width=170&height=48&name=image-1733129449931-Jun-06-2025-07-06-57-2061-AM.png "LUMA Logo")](https://lumahealth.com/) [mailto:hello@lumahealth.com](mailto:hello@lumahealth.com) Copyright © 2026, LUMA